1300 99 49 49
At Prime Assist Services, we work effectively and professionally with all our NDIS participants. We assist our clients by identify the supports available within their budgets, while considering their informal, mainstream, community, and funded supports. Our goal is to assist them in achieving their personal, short-term, and long-term objectives.
We recognise the importance of “choice and control” and respect the decisions participants make when selecting providers or considering suggestions for how to receive support.
Our organisation negotiates prices and services as part of any budget proposal, creates a service agreement, and arranges service bookings with the preferred provider of our clients’ choice. Every day, we prioritise each participant’s needs, support beneficial choices, and advocate on behalf of participants.
Prime Assist Services collaborates with each support category’s budget and provides guidance to the relevant plan manager as our clients embark on their NDIS journey.
It is extremely important to us that our clients enhance and develop their personal abilities to coordinate support, self-manage, self-direct, and contribute to society. We assist our participants in resolving any issues that may arise and offer additional support in understanding their rights and responsibilities under the service agreements they commit to.
If you are situated in Melbourne’s south east regions and searching for a Support Coordinator who understands your needs? Our Support Coordination team will be more than happy to assist you in utilising your NDIS plan accordingly.
Prime Assist Support Coordinators will ensure to:
- We respect client’s individual rights and needs
- We encourage choice and control so that participant can get the best out the plan
- We provide the NDIA with reports on specific goals, outcomes and success indicators within the agreed reporting frequency
- We make sure the participant gets best value for money
- We keep our clients involved and informed about their NDIS plan and supports they are receiving
- Our process is simple so that our clients can get accurate information in a timely manner
- Operate under any relevant privacy requirement
Qualities & Attributes of a good Support Coordinator:
A great Support Coordinator ensures you can access all aspects of your NDIS plan. The best ones not only know the plan inside out but also take the time to understand you personally.
Support Coordinators do more than just hold a job – they truly care about your well-being and can guide you through the complexities of the NDIS system.
Here are five key indicators that you will feel when you deal with our Exceptional team of Support Coordinators:
- Expert Knowledge of the System and Your Plan: Our team of skilled Support Coordinator have extensive experience with the NDIS and understands the related price guides. This knowledge enables them to inform you about the services and supports you qualify for. Navigating the system can be daunting, especially with frequent changes, so their expertise is invaluable.
- Holistic Perspective on Your Life: Our Support Coordinators aren’t only focused on your physical health; they are also concerned about your emotional, spiritual, mental, and financial well-being. By getting to know you, they can help you discover support options that truly fit your individual needs.
- Strong Network Connections: Prime Assist Services’ team of Support Coordinators have solid network and know exactly where to direct you for help. They have researched and established relationships with reputable providers and suppliers in your area, which can lead to better services or pricing on your behalf.
- Collaborative Problem-Solving: Our team of Support Coordinators are adaptable and creative, especially when things don’t go as expected. They work with you to navigate challenges and help you develop your own problem-solving skills. If they encounter a question they can’t answer, they’ll make it a priority to find the information you need.
- Focus on Empowering Independence: From experience, we found that one of the ultimate goals for many individuals living with impairments is achieving independence. A great Support Coordinator prepares you to manage your own NDIS plan in the future, helping you build the skills and confidence to take control of your own journey.
If you are seeking Support Coordinators in the Dandenong and surrounding areas that possess above qualities, contact our Support Coordination team on 1300 99 49 49 or email us on enquiries@primeas.org. Our team of Support Coordinators will truly enhance your experience and support your personal development.
The 3 Levels of Support Coordination
There are three levels of support coordination under the NDIS:
Level 1: Support Connection – This level is designed for participants who wish to maintain a greater degree of independence in managing their support services.
Level 2: Support Coordination – Suitable for participants who need some assistance and guidance in navigating their support options.
Level 3: Specialist Support Coordination – Intended for participants with complex and high-level needs, requiring specialised assistance to coordinate their support.
