1300 99 49 49
Strategic Plan 2025/2026
Our Vision
A world where individuals with disability are empowered and treated equally.
Our vision embodies a deep commitment to fostering a world where individuals with physical or mental impairments are not only recognised but celebrated for their unique skills and inherent potential. We believe that every person, regardless of their abilities, possesses valuable qualities that contribute to the richness of our society.
At Prime Assist Services, we strive to cultivate an inclusive environment where these individuals are empowered to participate as equal citizens. This means advocating for their rights and ensuring they have access to opportunities that enable them to thrive. We envision a society that values diversity and actively works to dismantle barriers that hinder full participation in daily life.
We aim to provide the tools and resources necessary for individuals to take control of their personal outcomes. This includes offering tailored support that respects their choices and aspirations. Our dedication extends to the families and caregivers of participants, recognising their vital role in the journey toward independence and fulfillment.
Through collaboration and innovation, Prime Assist Services is determined to play a pivotal role in realising our vision. By fostering partnerships within the community and advocating for inclusive policies, we aspire to make a lasting, positive impact on the lives of participants, their families, and caregivers. We believe together, we can create a future where everyone, regardless of their challenges, has the opportunity to lead a rich and meaningful life.
Our Mission
To serve with compassion and respect while providing an overall quality service with distinction that upholds The United Nations’ Convention on the Rights of a Persons with Disabilities so that opportunities are created, while empowering participants to live the life they choose to live.
Our mission is to provide comprehensive services designed to empower individuals living with a variety of impairments across a wide spectrum. We recognise the unique challenges faced by each person, and our goal is to help every individual reach their full potential. We believe that by fostering independence among our NDIS participants, we enable them to thrive within their communities and actively contribute to the vibrant mosaic of Australian society.
We strive to create an environment where our participants feel valued and recognised as equal citizens, deserving of the same opportunities and rights as everyone else. This commitment to inclusivity is not just a goal; it is deeply embedded in our organisation’s ethos. By prioritising human rights, choice, and control, we ensure that our services are person-centred and tailored to meet the specific needs of each participant.
Every aspect of our organisation, from the services we offer to the way we interact with participants, reflects this mission. We continuously seek to enhance our offerings, adapting to evolving needs and embracing innovative practices that promote empowerment and independence. Our dedication is unwavering, as we work tirelessly to support our participants in navigating their journeys, celebrating their successes, and overcoming obstacles along the way. In doing so, we reaffirm our commitment to making a positive impact in the lives of those we serve.
You can call us directly at 1300 99 49 49, or for convenience, you can also send us a message through the “CONTACT” page available in the menu above. We’re here to help and ensure you have all the information you need!
Our values are at the centre of everything we do as a business from operations to customer service.
Participant Focused
at all times while having the best interest of the participant and their family members at heart.
Bold & Fearless
when it comes to facing challenges, we always looking for better ways of doing things, so everyone is happy.
Trustworthy
in all our relationships, honesty and integrity are part of our conduct.
Liable
in our work, we take responsibility for our actions and make sure quality care is delivered.
Respectful
of choices, we embrace diversity & equality in all aspects period.
Passionate
about what we do & stand for as a business, driven by our vision and values.
Agenda for 2025 & Beyond
Prime Assist Services has reiterated its commitment to the Strategic Plan – Agenda 2024 & beyond.
Our primary focus is to care and act in the best interests of all our participants. Our organisation’s dedication to all participants and staff while delivering required services to our clients, is the sole reason why our organisation has been successful. We want to continue building a good reputation in the industry and more importantly we want to have a positive impact on everyone we cross paths with.