First, you must apply for your plan and get an approval, then your one-year plan starts right from the day you got the notification. You will contact your service provider and be sure to be getting a support that is suited your needs. As the end user, by law you should be getting your service the way the NDIA has set it out and choose along their guidelines.

You are mandated to activate your account at the government’s NDIS my space portal within 10 days of your plan approval. My place is a safe website for participants or other nominees to view the progress of their plan, request for payments and handle services with providers. Upon approval of your plan, you will be provided with a unique activation code to access my place through their website.

• Access and view Payment Requests
• Open and manage Service Bookings
• View your contact details
• View messages from NDIS
• View referrals made for you
• Instant message with your linked providers
• Upload required documents
• Locate Service Providers
• View upcoming events.

The myplace portal handles relevant information regarding your NDIS plan and the funding management within your plan.

There are 3 specific types of supports you can benefit from: Formal, Informal and mainstream.

1. Formal supports are funded by the NDIS and added to your plan.
2. Informal supports are offered by families, friends, individuals and other community organisations. This is the most common of all.
3. Mainstream supports include access to quality education, medical health services and related community services.

Many have a mix of all the three types of supports. Note that your approval by NDIS will be on any of the three service providers.

No doubt, you want to be sure that you have chosen the best provider in your area. You want a provider that is reliable and provides all the services you need in a professional manner. The best way to be able to manage the selected provider is to put a call through to the Prime Assist Services NDIS expert. They will talk to you about your plan and your needs and will fetch you the best service provider within your locality.

Things don’t always go according to plan;we are aware that some NDIS providers set up agreements and don’t follow up.If your provider is not delivering as expected, please contact Prime Assist Services staff and get assistance you need. Our organisation is customer focused and delivering excellent services is our primary objective.

This is dependent on your choice of plan. If you select a self-managed or a registered plan management provider option, you need not to hire a provider certified by NDIS. However, if you have selected the NDIS managed option, then a registered provider is your only option. The NDIS have resources to help relate with service providers.

Once again, it all depends on the choice you have made with your plan. Provided that you selected the NDIA managed option, then you would be charged the rate of NDIA. If you have selected the self-managed or registered plan management provider, then you can negotiate your price. However, you need to know that the opportunity of negotiating doesn’t make you get a cheap price.

Regarding payments:

• If you have selected the self-managed option, ask for invoice after using his service. The invoice will be sent to the NDIA. The NDIA then transfer the fund into your account and you pay the provider.
• If you have selected a registered plan management provider, the provider handles the paperwork regarding payments.
• If you selected the NDIA managed option, the service provider submits an invoice directly to the NDIA and the NDIA makes the payment directly.

The NDIA has a section on their website for information on payments and pricing.

Any unspent money will not be rolled over to your new plan. NDIS works on a ‘use it or lose it” plan. Therefore, a new plan completely replaces the old plan. Therefore, it is advisable for you to exhaust your plan before starting a new one to avoid losing the fund. Prime Assist Services can help you manage your funding plan and explain all the things you need to know.

The NDIS has a whole lot of publications online, however, if you want to discuss personal issues, contact the Prime Assist Services centre professionals. They will offer you with the necessary advice that will help your goal and other aspirations. Getting started can be daunting though, however, it is important to be timely.